He completely understood why the bars were not going to be acceptable for a wheelchair and upgraded them to a king suite which did have the wheelchair accessible bathroom. My mom and I went to the customer service desk and spoke with John. It had bars in the shower, which they considered a handicapped accessible room. After checking with customer service and being assured his room was wheelchair accessible, his room was not wheelchair accessible. My brother had booked a handicapped room since his wife has MS and needed a wheelchair accessible room. After a glitch with one of the rooms was resolved, everyone had a wonderful stay. The rooms were clean, comfortable, and quiet. We went for a funeral, but the hotel made the experience better than we were expecting. My extended family and I all stayed at the Hampton Inn at the Kansas Star Casino.
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